Job Summary: Responsible to perform sales and guest service functions related to guest registration, reservations, and revenue collections, in a friendly manner that will ensure guests receive a secure place to stay with friendly, attentive service.
Responsibilities:
1. Recognize and greet guests. Respond appropriately to information requests and complaints by guests.
2. Use courteous selling techniques to sell rooms, advance reservations, Franchise Frequent Stay Programs and Timberline’s Frequent Stay Program. Promote specified marketing programs, local attractions, and events.
3. Operate front desk office equipment such as: switchboard, copy machine, facsimile, cash drawer, Property Management System, calculator, reservation system, etc.
4. Check guests in, provide information, and make courtesy calls. Check guests out and offer assistance for future reservations, directions, etc.
5. Process and control room reservations.
6. Collect revenue from guests for room, phone, and purchases, etc.
7. Provide security for guests and the property by controlling room keys, verifying cash banks, making safe drops, prepare cash reports, follow credit card verifications procedures, and report suspicious activity by guests and others to the general manager.
8. Complete paperwork necessary for front desk operations (folios, credit card vouchers, cashier reports, room reports, etc.).
9. Operates the laundry processing equipment at a level of proficiency resulting in the acceptable level of cleanliness and supply. (Only at some locations)
10. Cleans the work area in and around the front desk and lobby.
11. Perform tasks assigned by property management (training other employees, assisting in other job areas, etc.)